Building great customer experiences / Colin Shaw and John Ivens.

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TextPublication details: Houndmills, Basingstoke, Hampshire ; New York : Palgrave, 2002.Description: xvi, 224 p. : ill. ; 24 cmISBN:

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	Falls Satellite Library General Collection		NFIC		658.8/12 SHA (Browse shelf(Opens below))					Available			0008317
	Books	Headquarters Lending Library General Collection		NFIC		658.8/12 SHA (Browse shelf(Opens below))					Available			0008258

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Previous	658.8 PER Learning aid for use with basic marketing:	658.812 DOR Delivering the customer experience;	658.812 DOR Delivering the customer experience;	658.8/12 SHA Building great customer experiences /	658.8342 SET Consumer behaviour/	658.84 KEE Global Marketing/	658.84 KEE Global Marketing/	Next

Includes bibliographical references (p. 215-218) and index.

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