| 000 | 00454nam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 210617b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781472447692 | ||
| 082 | _a658.812 | ||
| 100 | 1 | 0 | _aCook, Sarah |
| 245 | 1 | 0 |
_aLeading the customer experience : _b inspirational service leadership/ _cby Sarah Cook |
| 260 |
_aSurrey _bGower _cc2015 |
||
| 300 |
_a174p.: _bill. |
||
| 500 | _aIncludes index | ||
| 650 |
_aCustomer services _96588 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c31181 _d31181 |
||