| 000 | 00427nam a22001457a 4500 | ||
|---|---|---|---|
| 008 | 210212b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781472447692 | ||
| 082 |
_223 _a658.812 |
||
| 100 | 1 | 0 | _aCook, Sarah |
| 245 | 1 | 0 |
_a Leading the customer experience : _binspirational service leadership/ _cby Sarah Cook |
| 260 |
_aSurrey _bGower Publishing Ltd _cc2015 |
||
| 300 | _a174p. | ||
| 500 | _aIncludes index | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c30547 _d30547 |
||