| 000 | 00474nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 180129b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780273039945 | ||
| 020 | _a0273039946 | ||
| 082 | _a658.82 | ||
| 100 | 1 | _aMayall, Carol | |
| 245 |
_aCustomer services-Marketing and the competitive environment/ _hCarol Mayall and Sally Palmer. |
||
| 260 |
_aLondon, _bPitman, _c1993. |
||
| 300 | _ax, 276p.: | ||
| 650 | _aMarketing | ||
| 700 | 1 | _aPalmer, Sally | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c26337 _d26337 |
||