| 000 | 00621nam a22001937a 4500 | ||
|---|---|---|---|
| 008 | 150908b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781408139929 | ||
| 082 | _a658.812 | ||
| 100 | 1 | _aOwton, Avril | |
| 245 | 1 | 0 |
_aDelighting your customers ... on a shoestring: _bdelivering excellent customer service without breaking the bank |
| 250 | _arevised edition | ||
| 260 |
_aLondon : _bBloomsbury Publishing, _c2011. |
||
| 300 | _aix, 144 p. | ||
| 440 | 0 | _aBusiness on a shoestring | |
| 500 | _aInclude index | ||
| 650 |
_aCustomer services _bManagement |
||
| 650 |
_aSmall business _bManagement |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c20288 _d20288 |
||