Dale, Barrie G. <br/><br/>
Quality improvement through standards/ 
Barrie G. Dale and John S. Oakland 
 - 2nd ed. 
 - Cheltenham:  Stanley Thornes (Publishers),  1994. 
 - viii, 374p. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0748716998 
<br/><br/><label>Dewey Class. No.: </label>658.562