Macdonald, John <br/><br/>
understanding benchmarking in a week 
John Macdonald and Steve Tanner 
 - London:  Hodder & Stoughton,  1998. 
 - 96p. 
<br/><br/><label>ISBN: </label>0340711973 
<br/><br/><label>Dewey Class. No.: </label>526.32