TY  - BOOK
AU  - Fitzgerald,Lin
TI  - Perfomance Measurement in service Businesses
SN  - 0948036788
U1  - 338.40941 21
PY  - 1994///
CY  - London
PB  - CIMA
KW  - Business
KW  - Perfomance Measurement
N1  - includes references
ER  -