Perfomance Measurement in service Businesses/ 
Lin Fitzgerald et al. 
 - London:  CIMA,  c1994. 
 - 126p.:  ill.; 
<br/><br/> includes references 
<br/><br/><label>ISBN: </label>0948036788 
<br/><br/><label>Subjects--Topical Terms: </label> Perfomance Measurement 
<br/><br/><label>Dewey Class. No.: </label>338.40941