TY  - BOOK
AU  - Hayes, Denis
TI  - Effective verbal communication 
SN  - 0340725419
U1  - 302.224 
PY  - 1998///
CY  - London
PB  - Hodder and Stoughton, 
KW  - Effective verbal communication
N1  - Includes bibliographical references and index
ER  -