00774nam a22002057a 4500 MWNLS 20101229121039.0 101229t xxu||||| |||| 00| 0 eng d 0340725419 DLC 302.224 Hayes, Denis 12627 Effective verbal communication Denis Hayes series editor: professor Trevor Kerry London: Hodder and Stoughton, 1998. 155p.: ill., Includes bibliographical references and index Effective verbal communication 12628 ddc BK 6836 6836 0 0 ddc 0 0 0 NFIC HQ HQ GEN 2010-12-29 BAI 2000.00 6 2 302.224 HAY 0013266 2015-03-04 00:00:00 2015-01-17 3000.00 2010-12-29 BK