TY  - BOOK
AU  - Bordoloi,Sanjeev
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service Management: Operations, Strategy, information technology
SN  - 9781260092424
U1  -  658 9th ed.
PY  - 2019///
CY  - New York
PB  - McGraw hill
KW  - General management
N1  - includes index
ER  -