Bordoloi, Sanjeev <br/><br/>
Service Management:  Operations, Strategy, information technology/ 
by Sanjeev Bordoloi, James A. Fitzsimmons and Mona J. Fitzsimmons 
 - New York  McGraw hill  c2019 
 - xx, 520p.:  ill. (some col.) 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9781260092424 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658