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  <titleInfo>
    <title>Effective marketing</title>
    <subTitle>creating and keeping customers</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Zikmund, William G.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>D'Amico, Michael.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">mnu</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Minneapolis/St. Paul</placeTerm>
    </place>
    <publisher>West</publisher>
    <dateIssued>c1995</dateIssued>
    <dateIssued encoding="marc">1995</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xxxii, 604 p. : col. ill. ; 29 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">William G. Zikmund, Michael d'Amico.</note>
  <note>Includes bibliographical references (p. 573-584) and indexes.</note>
  <subject authority="lcsh">
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Consumer behavior</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Export marketing</topic>
  </subject>
  <classification authority="lcc">HF5415 .Z53 1995</classification>
  <classification authority="ddc" edition="20">658.8</classification>
  <identifier type="isbn">9780314041623</identifier>
  <identifier type="isbn">0314042377</identifier>
  <identifier type="isbn">0314041621</identifier>
  <identifier type="lccn">94027993</identifier>
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    <recordCreationDate encoding="marc">940706</recordCreationDate>
    <recordChangeDate encoding="iso8601">19941216141513.7</recordChangeDate>
    <recordIdentifier source="OSt">4433727</recordIdentifier>
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