Zikmund, William G. Effective marketing : creating and keeping customers / William G. Zikmund, Michael d'Amico. - Minneapolis/St. Paul : West, c1995. - xxxii, 604 p. : col. ill. ; 29 cm. Includes bibliographical references (p. 573-584) and indexes. ISBN: 9780314041623 0314042377 0314041621 LCCN: 94027993 Subjects--Topical Terms: Marketing.Consumer behavior.Export marketing. LC Class. No.: HF5415 / .Z53 1995 Dewey Class. No.: 658.8