Cook, Sarah <br/><br/>
Leading the customer experience :   inspirational service leadership/ 
by Sarah Cook 
 - Surrey   Gower  c2015 
 - 174p.:  ill. 
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>9781472447692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812