Cook, Sarah <br/><br/>
Leading the customer experience :  inspirational service leadership/ 
by Sarah Cook  
 - Surrey  Gower Publishing Ltd   c2015 
 - 174p. 
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>9781472447692 
<br/><br/><label>Dewey Class. No.: </label>658.812