TY - BOOK AU - Thomas,Martin AU - Brain, David TI - Crowd surfing: surviving and thriving in the age of consumer empowerment SN - 9781408105955 U1 - 658.812 22 PY - 2010/// CY - London PB - A & C Black Publishers Ltd KW - Crowd surfing: Surviving and thriving in the age of consumer empowerment N1 - Includes Acknowledgements and Index ER -