Dorgan, Mark F <br/><br/>
Delivering the customer experience;  creating attainable dreams: a guide for retail teams 

 - 115p.  tabs, fig 
<br/><br/> includes 
<br/><br/><label>ISBN: </label>9780956690401 
<br/><br/><label>Subjects--Topical Terms: </label>
<br/><br/><label>Dewey Class. No.: </label>658.812