00474nam a22001697a 4500 180129b xxu||||| |||| 00| 0 eng d 9780273039945 0273039946 658.82 Mayall, Carol Customer services-Marketing and the competitive environment/ Carol Mayall and Sally Palmer. London, Pitman, 1993. x, 276p.: Marketing Palmer, Sally ddc BK 26337 26337 0 0 ddc 0 0 NFIC HQ HQ GEN 2018-01-29 BAI 12000.00 1 658.82 MAY 0108740 2019-03-05 00:00:00 2019-02-07 15000.00 2018-01-29 BK