00441nam a22001457a 4500008004100000020001800041082001100059100002600070245007300096250001200169260003900181300001100220650003200231650003200263160114b        xxu||||| |||| 00| 0 eng d  a9781841502496  a658.451 aEllis, Richardd1944-10aCommunication skills : bstepladders to success for the professional  a2nd ed.  aBristol :bIntellect Books,c2003.  a204 p.  aCommunication in management  aInterpersonal communication