Snyder, Mike, <br/><br/>
Working with Microsoft Dynamics CRM 2011 / 
Mike Snyder, Jim Steger, Kristie Reid. 
 - California :  O'Reilly Media,  2011. 
 - xxx, 587 pages :  illustrations ;  23 cm 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780735648128 
<br/><br/><label>LCCN: </label>2011923689 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Microsoft CRM.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Data processing.
<br/><br/><label>Dewey Class. No.: </label>658.812028553