Snyder, Mike, Working with Microsoft Dynamics CRM 2011 / Mike Snyder, Jim Steger, Kristie Reid. - California : O'Reilly Media, 2011. - xxx, 587 pages : illustrations ; 23 cm Includes index. ISBN: 9780735648128 LCCN: 2011923689 Subjects--Uniform Titles: Microsoft CRM. Subjects--Topical Terms: Customer relations--Data processing. Dewey Class. No.: 658.812028553