TY  - BOOK
AU  - Davis,Phil
AU  - Stenner,Kate
ED  - Impact Innovation
TI  - Dangerous customer service : : dangerously great customer service ... how to achieve it and maintain it / 
SN  - 9781408125021
U1  - 658.812 
PY  - 2011///
CY  - London
PB  - Bloomsbury Publishing
KW  - Customer services
KW  - Creative ability in business
N1  - Include index
ER  -