Dangerous customer service :   dangerously great customer service ... how to achieve it and maintain it /  
Impact Innovation, Phil Davis, Kate Stenner. 
 - London :  Bloomsbury Publishing,  2011. 
 - x, 178 p. 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>9781408125021 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services <br/>Creative ability in business
<br/><br/><label>Dewey Class. No.: </label>658.812