Owton, Avril <br/><br/>
Delighting your customers ... on a shoestring:  delivering excellent customer service without breaking the bank 

 - revised edition 
 - London :  Bloomsbury Publishing,  2011. 
 - ix, 144 p. 
 - Business on a shoestring .
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>9781408139929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services  Management  <br/>Small business Management  
<br/><br/><label>Dewey Class. No.: </label>658.812