00603nam a22001937a 4500 150330b xxu||||| |||| 00| 0 eng d 9780077131715 0077131711 658.8 Services marketing: integrated customer focus across the firm/ by Alan Wilson ...et al. 2nd ed. European edition London : McGraw-Hill Education, 2012. xxv, 559 p. : ill. Include index Service industries Marketing Customer services Marketing Wilson, Alan ddc BK 19860 19860 0 0 ddc 0 0 NFIC ZA ZA GEN 2015-03-30 Beit Trust 6000.00 658.8 SER 0084444 2026-09-11 11:37:21 9000.00 2015-03-30 BK 0 0 ddc 0 0 NFIC HQ HQ GEN 2015-10-13 BAI 6000.00 9 13 658.8 SER 0086269 2017-04-25 00:00:00 2017-03-21 9000.00 2015-10-13 BK