@book{16619,
	author = {MURPHY, Herta A. and Chesterton, Laura P.},
	title = {Effective business communication /},
	publisher = {Houghton Mifflin,},
	year = {c1992.},
	address = {Boston :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0728/91032938-d.html}
}