TY  - BOOK
AU  - Lyle Yorks
AU  - Mel Adams
AU  - Gipsie Ranney
TI  - Beyond total quality management
SN  - 0070066787
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - McGraw-Hill, Inc.
N1  - includes index
ER  -