00429nam a22001457a 4500008004100000020001500041082001200056245009000068260004100158300001800199500001900217700001500236700001400251700001800265110223t        xxu||||| |||| 00| 0 eng d  a0070066787  a658.562  aBeyond total quality managementcGreg Bounds, Lyle Yorks, Mel Adams and Gipsie Ranney  aNew York:bMcGraw-Hill, Inc.,c1994.  axxviii, 817p.  aincludes index  aLyle Yorks  aMel Adams  aGipsie Ranney