Beyond total quality management 
Greg Bounds, Lyle Yorks, Mel Adams and Gipsie Ranney 
 - New York:  McGraw-Hill, Inc.,  1994. 
 - xxviii, 817p. 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>0070066787 
<br/><br/><label>Dewey Class. No.: </label>658.562