Leading the customer experience : (Record no. 31181)

MARC details
000 -LEADER
fixed length control field 00454nam a22001577a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210617b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781472447692
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 10 - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah
245 10 - TITLE STATEMENT
Title Leading the customer experience :
Remainder of title inspirational service leadership/
Statement of responsibility, etc. by Sarah Cook
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Surrey
Name of publisher, distributor, etc. Gower
Date of publication, distribution, etc. c2015
300 ## - PHYSICAL DESCRIPTION
Extent 174p.:
Other physical details ill.
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
9 (RLIN) 6588
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification       Headquarters Lending Library Headquarters Lending Library General Collection 17/06/2021 Book Aid International 30000.00 658.812 COO 0134331 14/09/2026 40000.00 16/06/2021 Books