Delighting your customers ... on a shoestring: (Record no. 20288)

MARC details
000 -LEADER
fixed length control field 00621nam a22001937a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150908b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781408139929
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Owton, Avril
245 10 - TITLE STATEMENT
Title Delighting your customers ... on a shoestring:
Remainder of title delivering excellent customer service without breaking the bank
250 ## - EDITION STATEMENT
Edition statement revised edition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London :
Name of publisher, distributor, etc. Bloomsbury Publishing,
Date of publication, distribution, etc. 2011.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 144 p.
440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Business on a shoestring
500 ## - GENERAL NOTE
General note Include index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Topical term following geographic name entry element Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Small business
Topical term following geographic name entry element Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date last checked out Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification       Area 36 Branch Library Area 36 Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087769 14/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Balaka Branch Balaka Branch General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087768 09/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Blantyre Branch Library Blantyre Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087772 09/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Headquarters Lending Library Headquarters Lending Library General Collection 08/09/2015 BAI 4000.00 19 17 658.812 OWT 0087771 30/07/2019 15/07/2019 6000.00 08/09/2015 Books
    Dewey Decimal Classification       Karonga Branch Library Karonga Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087765 10/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Lilongwe Branch Library Lilongwe Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087764 13/09/2026   6000.00 08/09/2015 Books
Withdrawn   Dewey Decimal Classification       Luchenza CDSS & Community Library Luchenza CDSS & Community Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087766 14/01/2016   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Monkeybay Branch Library Monkeybay Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087767 11/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Mzuzu Branch Library Mzuzu Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087762 10/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Salima Branch Salima Branch General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087770 14/09/2026   6000.00 08/09/2015 Books
    Dewey Decimal Classification       Zomba Branch Library Zomba Branch Library General Collection 08/09/2015 BAI 4000.00     658.812 OWT 0087763 11/09/2026   6000.00 08/09/2015 Books